Our promise to our clients and residents

Our Purpose: To enhance quality of life through the provision of excellent services.

Our Values:

We believe that every person is unique – we will listen to them and respond to their needs and aspirations.

We will be honest, accountable and prudent in everything we do.

We will demonstrate and foster empathy and sensitivity towards those we serve, their families and the whole community.

We will do the best we can, we will not be complacent, and we will try to do even better.

Our customer service charter

These are our commitments to you:

  1. Our purpose is to provide you with excellent lifestyle, health and care options.
  2. We treat you with respect and dignity.
  3. We ask if there is anything else we can do for you.
  4. Our services and accommodation options are easy to understand, with no hidden fees.
  5. Our staff are highly qualified and trained.
  6. We maintain your health information so that we can support your current or changing needs.
  7. Your privacy and health information are protected and kept confidential.
  8. We will support you to be safe, while maintaining your independence and wellbeing.
  9. Technology is a business priority, to make our services more convenient and accessible for you.
  10. We acknowledge and respond to feedback and complaints fairly and quickly.

Download a copy of our Customer Service Charter by clicking below.

Download Our Customer Service Charter

We’re here to help.

Please get in touch if you’d like to talk about our services or enquire about available properties.

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