Independent Assistance

If you would like to access independent assistance, there are several options available to you.  Below is a list of external, independent advocates that you can contact for help and advice.

Advocare Incorporated

9479 7566 (metro callers)

1800 655 566 (country callers)

Aged Care Quality and Safety Commission

1800 951 822

National Aged Care Advocacy Line

1800 700 600

Australian Retirement Villages Code of Conduct

Email for Complaints:

Alzheimer's Australia WA National Dementia Helpline

(08) 6551 7600 

Mental Health and Advocacy Service

1800 999 057

Health and Disability Complaints office

(08) 6551 7600 or 1800 813 583


Interpreter: - 131 450

Accessible: National Relay Service - 1800 555 660

Mental Health Law Centre of Western Australia

(08) 9328 8012 or 1800 620 285

National Disability Insurance Commission (NDIS)

1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.

Language and Interpretation Service

Please refer to the language services on Department of Home Affairs:


For unresolved complaints or concerns about Australian Government funded aged care (such as Home Care Packages) contact the Aged Care Quality and Safety Commission on 1800 951 822.

Providing Feedback

Your experience can make a difference, which is why your feedback is important to us. We want to hear what we are doing well and where there are opportunities for us to improve.

If you would like to submit feedback about our services, you can do so by submitting a feedback form, calling us on 1300 669 189 or sending us an email at

If we receive your feedback or complaint on a weekday, you will receive an acknowledgement within 24 hours. If you contact us on a weekend, you will receive acknowledgement on the next business day.

We comply with:

  • Aged Care Act 1997 and Aged Care Principles 1997
  • Disability Services Act 1993
  • Mental Health Act 2014 (WA)
  • Occupational Safety and Health Act 1984 (WA)
  • Privacy Act 1988 (Cth)
  • Residential Aged Care Accreditation Standards (Cth)
  • Residential Tenancies Act 1987 (WA)
  • Retirement Villages Act 1992 (WA)
  • Retirement Villages Regulations 1992
  • Fair Trading (Retirement Village Interim Code) Regulations 2020
  • Health Practitioner Regulation National Law (WA) Act 2010
  • National Standards for Mental Health Services
  • NDIS Practice Standards and Quality Indicators
  • NDIS Code of Conduct
  • Licensing Standards for Private Psychiatric Hostels

From time to time there may be other legislation that may need to be considered.

Feedback Form

Southern Cross Care (WA) Inc. and Southern Cross Housing Ltd. are committed to providing high-quality care and services.

We value your feedback, including complaints and compliments.

Please use this form to document your feedback and what actions you would like us to take.