At Southern Cross Care (WA) we understand how important it is for our clients, residents, and their families to feel valued, heard and supported.
Every interaction we have with those who receive or are looking to receive our services is important to us.
We encourage clients, residents and their families to share their feedback, concerns or suggestions for improvement, so that we can continue to provide excellent services that meet the needs of all clients and residents.
Our residential aged care homes have dedicated feedback stations where people are encouraged to share their experiences and we offer the opportunity to participate in group listening circles and forums to share ideas and opinions.
In addition to this, we undertake regular consumer surveys to gain valuable feedback, and have a comprehensive feedback and complaints process.
We have introduced a Consumer Advisory Committee, who meet quarterly to share their ideas and opinions based on their lived experiences regarding our approach to service delivery and accommodation across residential care, mental health, home care, retirement living and disability services.