Eligibility and Application Process

Who is eligible for a Home Care Package?

Eligibility for home care is based on an individual’s care needs as determined through an ACAT assessment. To be eligible, individuals must be:

  • an older person who needs coordinated services to help them remain living independently at home.

While an individual’s financial situation won’t affect their eligibility, they may also need an income assessment through Services Australia to work out exactly how much they may be asked to contribute.

If a low level of support is required, the Commonwealth Home Support Programme may be better suited.

Who is eligible for the Commonwealth Home Support Programme?

To be eligible for the Commonwealth Home Support Programme (CHSP), individuals must be aged:

  • 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people), or
  • 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people), on a low income and homeless, or at risk of being homeless.

An aged care assessment will determine eligibility for the CHSP, including specific home care services.

For more information or to find out if you or a loved one is eligible, visit www.myagedcare.gov.au or email our home care team via homecare@scrosswa.org.au.

How to apply for Short-Term Restorative Care

Individuals will need to register for Short-Term Restorative Care (STRC) through My Aged Care by visit www.myagedcare.gov.au or calling 1800 200 422.

After registering, individuals will go through an assessment process and if approved, will be given an STRC referral code.

If requested, My Aged Care to forward referral codes directly to Southern Plus. To enquire directly with Southern Plus please email the Southern Plus STRC team on homecare@scrosswa.org.au.

Our home care navigation tool

We understand that accessing home care support services for yourself or a loved one can sometimes be overwhelming and confusing. This user-friendly tool will help you navigate through our serviceable areas and the supports available to them.

With our tool, you can easily search for home care services in your area by entering your postcode and selecting what funding package you have and what services you require. If at any stage during the questions you don’t currently meet the eligibility criteria to receive our services, we provide easy-to-understand information and guidance on how to take the next step.

Get started using our free tool by clicking the button below.

Home care navigation tool

Are you exploring other Home Care providers?

We’ve compiled a handy list of questions to ask when considering a home care provider. You can download our checklist by clicking the button below.

Home care provider checklist

We’re here to help.

Please get in touch if you’d like to talk about our services or enquire about available properties.

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