Expressions of Interest for Chair of the Consumer Advisory Committee 2024

Our promise to our clients, residents and families

The vision for Southern Cross Care (WA) is to transform our sector and the experiences of the people we care about.  We are implementing the principles of co-design, partnering with our clients and residents to design care and services that meets their needs.

By engaging with our consumers, we see people live extraordinary lives, every day, connected to communities.

Expressions of Interest for Chair of the Consumer Advisory Committee 2024

We are seeking a highly motivated consumer advocate with lived experience with our aged care services, mental health or retirement living.  You will have the capacity to commit to the role of Chair of the Consumer Advisory Committee (CAC) for 2024.

As the Chair of the CAC, you will work with our management and Board to support us to achieve priorities outlined in our CAC workplan.

The Chair has a key role in assisting us to integrate community views into our Engagement Plan. They will consider operational projects, evaluation of services, planning and policy development as we work together to create a model of care.

You will also be the consumer representative at monthly Clinical and Services Governance Committee (CSGC) meetings.

The ideal candidate will also have experience or exposure to chairing meetings, facilitating discussions and decision making, leadership and collaborating with multidisciplinary stakeholders.

Scope of Position

The CAC Chair will effectively chair quarterly CAC and lead discussions with our consumer advisors as we develop the organisation’s consumer engagement plan.  They will participate as the consumer representative in monthly CSGC meetings, bringing insight and ideas to help SCC(WA) improve our service delivery.

There may be other varied projects requiring input.

The purpose of the Consumer Advisory Committee (CAC)

  1. Represent and advocate for consumers who use SCC(WA)’s services.
  2. Provide advice based on residents, clients, tenants, carers, families and community experiences and expectations of SCC (WA)’s services.
  3. Provide the Clinical & Services Governance Committee (CSGC) feedback, insights and ideas about how we can improve the quality of aged care, services and accommodation provided.
  4. SCC(WA) will engage with our community to understand their needs, including the needs of residents, clients, their families and carers who use our services.

Our Consumer Engagement Plan

SCC(WA) is committed to developing a consumer engagement plan. Ensuring consumer involvement and perspective across all levels of our organisation enables a person-centred approach to inform and enhance our care and services.

SCC(WA) provides secretariat support for the CAC and will take responsibility for induction, onboarding and training of Committee members. 

Further Information

For a confidential discussion and to receive an application pack, please contact Tracey King, Senior Manager Client Experience –

How to apply

To express an interest, please send your consumer representative Resume or CV outlining experience with engagement in organisations or groups (2 page maximum). Please complete the nomination form, outlining your reasons for applying, addressing the selection criteria for the Consumer Advisory Committee Chair.

Please send applications to contact Tracey King, Senior Manager Client Experience – by 15 December 2023.

If you would like to know more about our Consumer Advisory Committee, go to

Document Links

Chair Responsibilities

Chair Nomination Form

CAC Terms of Reference

Consumer Advisory Committee Meeting Dates 2024

  • 31 January 2024
  • 30 April 2024
  • 30 July 2024
  • 22 October 2024

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