Important Information about Coronavirus (COVID-19)

Welcome to the Southern Cross Care WA Coronavirus (COVID-19) information page.

Here you will find information about the COVID-19 pandemic, what we’re doing to help protect the health of our clients, residents, families and staff, and what you need to do as a member of the Southern Cross Care WA community.

This is an extraordinary time of challenge for everyone in our community, especially for staff in clinical and formal care roles in the aged care community.

We acknowledge their dedicated efforts to ensure your loved ones receive excellent care services.

What to do

Stay home if you're unwell

Protect the vulnerable

If a COVID-19 case arises, don't panic, just isolate

Communicate, communicate, communicate

How you can help protect our loved ones:

Social Distancing Icon

Practice Social Distancing

Stay at least 1.5 metres away from people at all times to ensure you aren't engaging with any unnecessary risk.

Hand Hygiene Icon

Practice Hand Hygiene

Washing your hands is an easy way to keep yourself and those around you safe.

Stay Home if Unwell

Don't leave your house if you are sick. This is a crucial step in stopping any virus.

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Practice Proper Cough Etiquette

Make sure to cough into a tissue or the bend of your elbow to limit the spread of bacteria.

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Get Tested

If you think you could have coronavirus it is absolutely essential that you are tested. Remember it is a legal requirement that you isolate whilst awaiting results.

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Protect Against the Flu

To protect our loved ones it is important to get the flu vaccine.

Ensure you and your loved ones stay safe, download the COVIDSafe app now

Our Response to COVID-19

  • Additional PPE (Personal Protective Equipment) has been obtained and provided to sites and staff, including masks, hand gel, gowns, gloves, etc.
  • Specialist training for staff to ensure they apply best practices in hand hygiene, infection control and their daily care and duties around each facility or in the delivery of home care services.
  • Regular communications being sent to staff, based on the information and updates being provided by the Australian Government and WA Department of Health.
  • Staff unwell with fever or respiratory symptoms are asked to stay at home and seek medical advice.
  • A strict visitor policy has been implemented, including the taking of body temperatures, influenza vaccination records and visitor logbooks.
  • Existing infection control policy, procedures and measures at all residential care facilities and with our home care services confirmed and strengthened.
  • A specific procedure for managing the care of people diagnosed with COVID-19 has been implemented and training of residential staff has been completed. Home care staff training is in progress.
  • A specific procedure for managing the care of people diagnosed with COVID-19 has been implemented and training of residential and home care staff has been completed.
  • SCC has revised our High-Level Infectious Cleaning Procedure to ensure environmental cleaning and disinfection is completed using best-practice and with TGA approved chemical disinfectants.
  • Ongoing audits and reviews of our practices and procedures to ensure strict compliance, including scenario testing in the event of an outbreak.
  • Regular communication has been distributed to residents, families and next of kin of our clients residing in our residential care facilities advising them of SCC’s response to COVID-19 and providing them with information on the virus (and Govt. website).
  • Admissions procedures for new residents have been reviewed and updated.
  • Letters sent to all Southern Plus home care clients advising them of precautions and asking them to inform Southern Plus if they are at a higher risk of having the virus
  • Phone calls have been made to all Southern Plus home care clients to discuss their current situation and to determine if they need additional home care or support services.
  • Vulnerable home care clients have been identified and strategies to support and protect them have been identified.
  • Letters sent to SCC retirement village residents advising them of precautions and SCC’s response.
  • When attending events, social distancing is still encouraged where possible.
  • Video calling via Skype has now been implemented at every residential care facility for residents to utilise if they wish.

All of these activities are helping to ensure that our organisation is well prepared to respond to COVID-19, and minimise any impact it may have on our provision of high-quality services to our clients and residents.

Stay Safe and Protect Our Vulnerable

#covidstopswithme

We all have a role to play in preventing the spread of COVID-19.

We ask all members of our community to continue to practise good hygiene, including proper hand washing, sanitising and cough etiquette. If we all do this, we can stop our elderly loved ones from contracting COVID-19.

  1. If you feel sick or see symptoms, stay home
  2. Check in on the vulnerable, do what you can to help and protect them
  3. IF a COVID-19 case arises, don’t panic, just isolate
  4. Communicate, communicate, communicate

COVID-19 Response Team

  • Southern Cross Care have an Outbreak Management Team and an Emergency Pandemic Planning Committee, who are continually monitoring the situation to ensure SCC is prepared to deliver safe care in the case of a COVID outbreak.
  • Southern Cross Care has an organisational-wide Pandemic / Outbreak Prevention and Management Response Plan, as well as a COVID-19 Residential Aged Care Facility First 24 hour Outbreak Response Plan. This plan is based on the Federal Department of Health Plan, and breaks down the critical actions into 28 key stages; allocating these tasks to specific roles.
  • A specific procedure for managing the care of people diagnosed with COVID-19 has been implemented and training of residential and home care staff has been completed.
  • Regular and ongoing communication to residents, families and next of kin for all our clients will continue
  • Ongoing audits and reviews of our practices and procedures to ensure strict compliance, including scenario testing in the event of an outbreak
  • Each of our facilities has an identified infection control lead, who will undertake specialist training in the infection control field.

Our approach to longer term planning and recovery

The multifaceted and pervasive nature of COVID-19 has presented many challenges for our business operations. The shifting developments and Board engagement on this subject constitute a challenge in itself. We are regularly reporting to the Board digestible updates and balancing the preparation of planning alongside recovery and long-term strategy.

In the face of these extreme business challenges and the need to manage ongoing potential and real impacts of COVID-19, the resilience of our leadership teams has been key. The spirit and flexibility of the team to manage existing responsibilities, whilst incorporating further changes to day-to-day operations in response to the COVID-19 impacts is appreciated

Residential Care at Southern Plus East Fremantle

Visitor Policy for Residential Aged Care Homes, Respite Centres and Mental Health Options Homes:

Visiting Policy

  • Between 10am and 4pm Monday to Saturday
  • All other visiting is by appointment only
  • All visitors must have a valid flu vaccination certificate
  • Have a temperature check to confirm it is 37.5 degrees or less
  • Declare they are asymptomatic
  • Maximum of two visitors at a time
  • Follow social distancing requirements
  • Follow hand hygiene practices

Restrictions

  • A visitor that is unwell in any way, with fever or respiratory infection (cold, cough, sore throat, shortness of breath) will not be permitted to enter the facility
  • Not vaccinated against the flu
  • Been in contact with someone with COVID-19 or the flu
  • Been interstate to a non-very low risk state or overseas in the past 14 days
  • Been in contact with someone who has been interstate to a non-very low risk state or overseas in the past 14 days

Residential Aged Care Homes, Respite Centres and Mental Health Options Homes

One site workforce

Where possible all staff to only work at one site

 

Infection control training

Mandatory infection control and first aid training

 

Admissions procedure

Policies for acceptance of new residents to minimise risks to existing clients

 

Video calling

Video calling via Skype has now been implemented at every residential care facility for residents to utilise if they wish

 

Regular hand hygiene

• At entrance of home
• Before and after each resident contact
• Before and after coughing
• Before and after contact with potentially contaminated surfaces

 

Intense cleaning

We have increased cleaning of the environment and equipment

Social distancing

Practise social distancing always

 

Gowns, surgical masks, protective eyewear, and gloves

• Hand hygiene before putting on gloves
• Exposure to body fluids
• Heavily contaminated surfaces

 

Cough etiquette

Cough into a tissue or into the bend of the elbow

 

Contaminated waste

Dispose all waste involved in human contact in medical waste

 

COVIDSafe

Download the COVIDSafe app for iPhone

Download the COVIDSafe app for Android

Home Care COVID Banner

Policy for Home Care Service Delivery

Service Delivery Policy

  • A specific procedure for managing the care of people diagnosed with COVID-19 has been implemented and training of home care staff has been completed.
  • Detailed briefings at shift-handovers to ensure heightened awareness among staff of any clinical risks and symptoms of our clients.
  • Tight monitoring of the requirement that all employees who are in care-giving duties have received a flu vaccination and anyone who is unwell MUST NOT attend work.
  • Continuing to phone all clients prior to home visitation so we can confirm they are not showing any fever or respiratory symptoms.
  • Implemented a new care worker alert 24 hours ahead of scheduled services, due to impacts on scheduling appropriately trained staff to attend care services.
  • All other organisational-wide measures are being followed.

Service Delivery Restrictions

  • Services cannot be delivered if the client has fever or respiratory infection (cold, cough, sore throat, shortness of breath)
  • Clients need to declare if they have had the free vaccination against the flu
  • If they have been in contact with someone with COVID-19 or the flu
  • Clients need to declare if they have been interstate to a non-very low risk state or overseas in the past 14 days
  • Clients who have been in contact with someone who has been interstate to a non-very low risk state or overseas in the past 14 days

What we are doing for our home care clients

One site workforce

Where possible the same care team are delivering support to clients

 

Calling ahead

Calling ahead before visits to check for symptoms

 

Infection control training

Mandatory infection control, hand hygiene and first aid training

 

Regular hand hygiene

• At entrance of home
• Before and after each resident contact
• Before and after coughing
• Before and after contact with potentially contaminated surfaces

 

Social distancing

Practise social distancing always

 

Gowns, surgical masks, protective eyewear, and gloves

• Hand hygiene before putting on gloves
• Exposure to body fluids
• Heavily contaminated surfaces

Cough etiquette

Cough into a tissue or into the bend of the elbow

 

Contaminated waste

Dispose all waste involved in human contact in medical waste

 

Flu Vaccination

All staff mandatory to have a valid flu vaccination certificate

 

Staff wellness checks

All staff check their temperature daily to confirm it is 37.5 degrees or less and declare they are asymptomatic

 

COVIDSafe

Download the COVIDSafe app for iPhone

Download the COVIDSafe app for Android

What we are doing in our Retirement Villages

Letters sent and ongoing communication to SCC retirement village residents advising them of precautions and SCC’s response.

Social Distancing Icon

When attending events, social distancing is still encouraged where possible.

Further Information

Need to talk to someone independently?

OPAN

The Older Persons Advocacy Network (OPAN) has a range of resources avialable to support you and your loved ones through this pandemic

Advocare

Advocare provides free and confidential advocacy services to clients across WA over the phone on 1800 655 566 between the hours of 8:30 am and 4:30 pm Monday to Friday, and by email at rights@advocare.org.au

Click the below links for official government updates

Contact us

Residential Care

Contact your Facility Manager

 

Home Care

Contact your Wellness Partner

 

General Enquiries

Central Office - 1300 000 161