Important Information about Coronavirus (COVID-19)

Welcome to the Southern Cross Care WA Coronavirus

(COVID-19) information page.

Last Updated: 16 September 2021

Thank you for your understanding of our ongoing COVID-19 screening and safeguarding measures.

Please ensure you check the WA Government’s website for the latest information:

  • Our Aged Care Homes visitor policy has been updated.  Visitors, staff, and contractors must comply with SCC screening requirements to enter our care homes.
  • It is OK to receive home care, and we continue to deliver home care services subject to physical distancing where possible
  • Visitors to our retirement villages must continue to sign the contact tracing register and follow physical distancing requirements
  • Our Health and Wellness centre is open with regular fitness classes being available subject to physical distancing
  • If you go out into the community, please ensure you have the SafeWA app on your mobile phone and check in as required.
  • The most important choice for us all is to be vaccinated, maintain good hand hygiene and stay home if unwell.

 

If you wish to know more about the policies and Directions being placed on aged care and community care providers by State and Federal Governments, please check these links:

WA Department of Health Aged and Community Care Information - link

Commonwealth Department of Health Aged and Community Care Information - link

 

SCC Residential Care Visitors Policy

Our visitor policy has been updated as at 16 September 2021:

  • Maximum of two visitors at one time. Visitors are permitted in residents' rooms and outdoor areas only, there is no access to common areas.
  • Visiting hours are between 10.00am and 4.00pm Monday to Sunday (weekends subject to availability of reception staff). We encourage you to book your appointment.
  • By public health order, all staff, contractors, volunteers, students, GPs and consulting specialists working in a residential care home must have at least one vaccination by 17 September 2021.
  • After hours appointments can be arranged with our manager. We encourage visitors to agree a mutually agreeable time and consider using our Zipline booking system.
  • COVID vaccinations of all families and friends visiting our home is strongly encouraged by the Government, OPAN and SCC.
  • Any staff, contractors, visitors, families and friends must report to reception:
    • use Zipline to check in
    • provide evidence of a valid 2021 flu vaccination
    • have a temperature check to confirm it is 37.5 degrees or less
    • declare they do not have any cold or flu like symptoms
    • follow physical distancing requirements
    • follow hand hygiene practices.
  • Visitor restrictions are to keep loved ones safe. Please treat our staff with respect and courtesy and follow their instructions. Abusive, rude or threatening behaviour will not be tolerated.
  • Staff are supporting residents to contact their loved ones via video call or phone calls if required.
  • Digital tablets will continue to be made available to enable families to stay connected, and staff are supporting residents to contact their loved ones via video call or phone calls if required.
  • Visitors that have been interstate must comply with the WA Government’s border controls.
  • Our site managers and nursing staff will provide all families additional support where required for compassionate reasons, advocacy, and end-of-life care.

Please view the visitor guidelines for residential cares homes here.

 

Health and Wellness Centre

  • Our Health and Wellness Centre offers regular fitness classes subject to social distancing.
  • To book please contact the Health and Wellness Centre directly.
  • All respite centre staff are to have a 2021 Flu Vaccination Certificate and their first COVID-19 vaccination by 17 September 2021.
  • All patrons of the Health and Wellness Centre will need to check in using the SafeWA app or the paper-based contact register on site.

 

Home Care

  • For home care it is business as usual.
  • All home care staff are to have a 2021 Flu Vaccination Certificate and their first COVID-19 vaccination by 17 September 2021.
  • Following public health advice, SCC strongly encourages all home care volunteers, clients and the wider community to have a COVID-19 vaccination.
  • We are asking that clients contact us before a scheduled service if they have been in contact with someone from interstate in the past 14 days
  • We are asking that any client who is feeling unwell in any way notify us and self-isolate, and notify us when returning a negative COVID-19 test
  • We are asking that clients contact us before a scheduled service visit if they are feeling unwell in any way or if you or anyone in your home is self-isolating, being tested or diagnosed with COVID-19.
  • Our support workers will only wear a mask or other PPE based on the advice of the Commonwealth’s Chief Medical Officer (insert link it is OK to have homecare)
  • We will ensure hand hygiene is undertaken between each client visit and when in the community.
  • Both you and your support workers should adhere to the requirement to maintain 1.5m physical distancing wherever possible.
  • If you go out into the community, please ensure you have the SafeWA app on your mobile phone and check-in as required or sign the paper-based tracing register at the venue you visit.
  • We continue to encourage clients to consider if Telehealth is a suitable alternative for medical appointments, please speak with your medical practitioner and let us know if we need to assist you with this.
  • If clients prefer to not have visitors to their homes, they are welcome to cancel home care services by phoning 1300 669 189 during office hours.
  • Communications with your Wellness Partner and our scheduling team will continue as normal over the phone 1300 669 189.

 

Community Respite Centres

  • Our metro community respite centres at Donovan House and Tony Quinlan continue with the usual program of services.
  • All respite centre staff are to have a 2021 Flu Vaccination Certificate and their first COVID-19 vaccination by 17 September 2021.
  • All staff and clients are required to complete contact tracing and COVID-19 screening declarations upon arrival.
  • Physical distancing of at least 1.5m applies wherever possible.

 

Retirement Living

  • Residents in our villages may receive visitors.
  • All staff and visitors are required to complete contact tracing and COVID-19 screening declarations upon arrival.
  • All respite centre staff are to have a 2021 Flu Vaccination Certificate and their first COVID-19 vaccination by 17 September 2021.
  • Physical distancing of at least 1.5m applies wherever possible.
  • For the safety of our residents and staff in our villages, please do not visit if you are feeling unwell in any way.

 

Community Option Homes

  • Clients of our Community Options homes can continue to leave their home and use the COVID Safe WA app when checking into venues.
  • All Community Options Staff are to have a 2021 Flu Vaccination Certificate and their first COVID-19 vaccination by 17 September 2021.
  • Physical distancing of at least 1.5m applies wherever possible.
  • For the safety of our residents and staff in our homes, please do not visit if you are feeling unwell in any way.
  • For families that would like to visit at one of our Southern Cross Care Community Options homes, please contact the supervisor at the home to arrange your visit.
  • We can also support our clients to use Skype or other online meeting methods.
  • Where medical appointments are required, we will continue to encourage the use of Telehealth options where practical.

I've had my shot!

97% of residential workers have now been vaccinated.

What to do

Stay home if you're unwell

Protect the vulnerable

If a COVID-19 case arises, don't panic, just isolate

Communicate, communicate, communicate

Information is available on the Government’s Controlled Interstate Border website page

How you can help protect our loved ones:

SCC-roll-up-for-WA SCC Rolls Up its Sleeves for WA

We’ve all worked together to keep Western Australia one of the safest places in the world. To protect our lifestyle here in WA, there is one more thing we all need to do.

We need to roll up our sleeves and get vaccinated for COVID-19. The more people who do, the more we protect our families, friends, and community.

By public health order, all staff, contractors, volunteers, students, GPs and consulting specialists working in a residential care home must have at least one COVID-19 vaccination by 17 September 2021.

SCC requires all staff to have had their first COVID-19 vaccination by 17 September 2021.

COVID vaccinations of all families and friends visiting our home is strongly encouraged by the Government, OPAN and SCC.

All West Australians aged 16 and over can access a COVID-19 vaccine. You can now call 13 COVID to book your appointment at a COVID-19 vaccination community clinic.

SCC strongly encourages all our clients, residents, families and staff to follow the Government advice for using the SafeWA contact tracing app.  It is crucial for COVID-19 contact tracing teams to have accurate and timely information.

SCC works to comply with the legal and ethical requirements of Australia’s COVID-19 vaccination program, which is managed by the Commonwealth Government.

https://rollup.wa.gov.au/