Visitor Guidelines

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Visitors to SCCWA Residential Aged Care and Community Options facilities must show proof of vaccination and identification.

Thank you again for your support and trust in our care and services and for working with us in these challenging times.  WA has moved back to Level 1 public health and social measures, which came into effect from 12:01am, 29 April 2022.  These measures apply to Perth metropolitan, Peel, South West, Wheatbelt, Great Southern, and Pilbara regions).


With Western Australian public health and social measures eased back to Level 1, SCC has adopted the following entry safeguarding measure at all of our Residential Care Homes and Community Options:

  • All visitors must return a negative rapid antigen test (RAT) prior to entry.
  • Residents may receive a maximum of two visitors per day in our Residential Aged Care Homes and four in our Community Options.
  • Please help us by booking your visit in advance using the Zipline booking system.
  • Visiting can occur between 10am to 4pm, seven days a week at Residential Care Homes; and between 8am to 8pm daily at Community Options sites.
  • Visitors need to wear a disposable surgical-grade or N95 facemask, and provide evidence of their COVID-19 vaccination and 2022 flu vaccination with proof of identification, in addition to safety screening precautions.

You will not be able to enter our care homes if you:

  • Are experiencing a fever or symptoms (cough, sore throat, fever, loss of taste or smell, headache, shortness of breath); or,
  • Have been to a COVID-19 hot spot and health advice is to test and isolate; or,
  • Have been in contact with a confirmed case of COVID-19 in the past 7 days; or,
  • Do not have an up-to-date COVID-19 and flu vaccination.

Masks are Mandatory:

  • Disposable surgical-grade or N95 facemasks are mandatory for all visitors, contractors, staff, and volunteers in our Residential Care Homes and Community Options.
  • Visitors must wear a mask all at times in residents' rooms and communal areas, keeping a distance of at least 1.5 metres from any other person if it is practicable for the person to do so.

Screening and Check-in:

Visitors, staff, volunteers, and contractors must comply with SCC screening requirements to enter our care homes by reporting to Reception and using Zipline:

  • Use Zipline to check-in, supplying your mobile phone number.
  • All visitors must return a negative rapid antigen test (RAT) prior to entry.
  • Provide a valid COVID-19 vaccination certificate and identification.
  • If you use the ServiceWA app, visitors do not need to provide additional identification.
  • If you have been isolating, you must wait a further 7 days before you can enter a high-risk facility. If you are deemed clear to visit our home, please have your evidence ready to show our staff upon arrival.
  • Record a temperature check to confirm it is 37.5 degrees Celsius or lower.
  • Declare you do not have any cold or flu-like symptoms.
  • Provide evidence of your valid 2022 flu vaccination, this will become mandatory from 13 May 2022.

While the number of community cases remains high, we will continue our efforts to prevent the transmission of COVID-19 by following our safety protocols, which include routine RAT testing for all staff at our Residential Aged Care Homes and Community Options before they commence their shifts.

You can review the Residential Care Homes guidelines here.

You can review the Community Options guidelines here.


Health and Wellness Centre:

Our Health and Wellness Centre in East Fremantle offers regular fitness classes subject to screening and physical distancing. To book, please contact the Health and Wellness Centre directly.
All health and wellness centre staff are to have a current 2022 Flu Vaccination Certificate and be double vaccinated for COVID-19 and have their booster within the government guidelines.

All patrons of the Health and Wellness Centre will need to check-in using Zipline.

  • Do not enter if:
    • have a fever or symptoms (cough, sore throat, fever, loss of taste or smell, headache, shortness of breath), or
    • have been to a COVID-19 hot spot and health advice is to test and isolate, or
    • have been in contact with a confirmed case of COVID-19 in the past 7 days and have not waited a further 7 days to enter a health service, or
    • you do not have an up-to-date COVID-19 vaccination. Staff, volunteers, contractors, and agency staff who access the centre will be required to wear a disposable surgical-grade or N95 facemask and provide evidence of their COVID-19 vaccination status in line with the Community Care Services Worker (restrictions on Access) Directions.


Home Care:

For home care, it is business as usual. This is the current protocol:

  • We are asking that clients contact us before a scheduled service visit if they have visited a COVID positive location, are feeling unwell in any way or if you or anyone in your home is self-isolating for any reason, including being tested or diagnosed with COVID-19.
  • Our staff will ask COVID-19 safety screening questions when you arrive at a client’s home.
  • We always ensure our staff wear a surgical-grade facemask, undertake hand hygiene between each client visit, and when in the community.
  • All home care staff are to have a 2022 Flu Vaccination Certificate and be vaccinated against COVID-19 in line with government guidelines.
  • We are working with contractors and service providers to ensure they are compliant with the Community Care Services Worker (Restrictions on Access) Directions.
  • Following public health advice, SCC strongly encourages all clients and the wider community to be double vaccinated and have their COVID booster when eligible.
  • Both you and your support workers should maintain 1.5m physical distancing wherever possible.
  • If you go out into the community, please ensure you wear a face mask and have the ServiceWA app on your mobile phone, check-in as required, or sign the paper-based tracing register at the venue you visit.
  • If you do not have a smartphone, you will need to carry your proof of vaccination with you or you may be refused entry to locations and public venues such as supermarkets, shops, and cafes.
  • We continue to encourage clients to consider if Telehealth is a suitable alternative for medical appointments. Please speak with your medical practitioner and let us know if we need to assist you with this.
  • If clients prefer to not have visitors to their homes, they are welcome to cancel home care services by phoning 1300 669 189 during office hours.
  • Communications with your Wellness Partner and our scheduling team will continue as normal over the phone at 1300 669 189.


Community Respite Centres:

Our metro community respite centres at Donovan House and Tony Quinlan continue with the usual program of services.

If any of the following apply you will not be able to enter our care homes:

    • have a fever or symptoms (cough, sore throat, fever, loss of taste or smell, headache, shortness of breath); or,
    • have been to a COVID-19 hot spot and health advice is to test and isolate; or,
    • o have had COVID-19 in the past 7 days and are yet to complete the further 7 days before entering a health service; or,
    • you do not have an up-to-date COVID-19 and Flu vaccination.

You can review the Respite Centres guidelines here.


Retirement Living:

Visitors are welcome in our retirement villages.  We encourage anyone planning to visit our village, who is feeling unwell in any way, to please stay home.
People are asked to stay familiar with the Government's close contact guidelines.

Feel free to talk to one of our village managers should you have any questions. All retirement living staff are to have a 2022 Flu Vaccination Certificate and be vaccinated against COVID-19 by 5 February 2022.

  • We are welcoming residents and visitors to our village community centres - all residents, visitors and contractors entering the community centre must complete contact tracing and COVID-19 screening declarations upon arrival, including:
    • masks must be worn in the community centre;
    • declare they have not been a close contact with a positive COVID-19 case in the past 7 days;
    • have not had COVID-19 in the past 7 days;
    • check-in using Zipline;
    • declare they have not been to a COVID hotspot and told to self-isolate;
    • confirm their temperature is 37.5 degrees Celsius or less;
    • declare they do not have any cold or flu-like symptoms or loss of taste or smell;
    • maintain physical distancing of 1.5m; and,
    • follow hand hygiene practices (please be prepared to show evidence that you can safely enter following any isolation period).

You can review the Retirement Living guidelines here.

 

Last Updated: 4 May 2022