Shot of a senior man using his digital tablet while relaxing at home

What the new Aged Care Quality Standards mean for you

New Standards consumer resources

What are the new standards?

The Australian Government has set some new standards that clearly define what good care should look like. These new standards have been published, and your service will have to use them from 1 July 2019.

The new standards make it easier to check that people receive good care. Good care is not about your provider 'ticking boxes'. It’s about them caring for you and your individual needs.

Each standard says what you, the consumer, can expect. Your aged care provider has to meet an “outcome” for you. They have to demonstrate how they are meeting that outcome.

There are eight standards, and each one is about an aspect of care that contributes to your safety, health and well being.

The graphic shows you which part of your care these standards relate to, or you can see the list below:

  1. Consumer dignity and choice
  2. Ongoing assessment and planning with consumers
  3. Personal care and clinical care
  4. Services and supports for daily living
  5. Organisation’s service environment
  6. Feedback and complaints
  7. Human resources
  8. Organisational governance
Aged Care Quality Standards graphic

Most people know what good care feels like

The staff are friendly and respectful, and they respond to your particular needs. You are well cared for, by people who know their jobs. You've got people to talk to about things that matter to you. The organisation providing the care is well-run.

What you can expect

It doesn’t matter whether you’re getting care at home or you’re living in a residential aged care home. It doesn't matter who you are, where you live, your life experience, identity, beliefs or culture. Every person who gets care has a right to be treated with dignity and respect, and to have their personal and clinical needs attended to.

You can access research reports on the department website:

Open Disclosure

Open disclosure refers to the practice of communicating with a consumer (and possibly their family, advocates carers and others) when things go wrong, addressing any immediate needs or concerns and providing support, apologising and explaining the steps the provider has taken to prevent it happening again. For more information, click the link below.