Our Mission, Vision and Values

Our Mission, Vision and Values

Our Vision: Enriched and happy lives.

Our Purpose: To enhance quality of life through the provision of excellent services.

Our Mission: We are committed to providing compassionate, just and equitable services to the whole community, reflecting the moral and ethical principles of the Catholic Church.

Our Values: 


We believe that every person is unique - we will listen to them and respond to their needs and aspirations.


We will be honest, accountable and prudent in everything we do.


We will demonstrate and foster empathy and sensitivity towards those we serve, their families and the whole community.


We will do the best we can, we will not be complacent and we will try to do even better.

Our Customer Service Charter: 

Providing excellent health and wellness services

  1. Our purpose is to provide you with excellent lifestyle, health and care options.
  2. We treat you with respect and dignity.
  3. We ask if there is anything else we can do for you.
  4. Our services and accommodation options are easy to understand, with no hidden fees.
  5. Our staff are highly qualified and trained.
  6. We maintain your health information so that we can support your current or changing needs.

7. Your privacy and health information are protected and kept confidential.
8. We will support you to be safe, while maintaining your independence and wellbeing.
9. Technology is a business priority, to make our services more convenient and accessible for you.
10. We acknowledge and respond to feedback and complaints fairly and quickly.